Streamtime Addon’s troubleshooting help
Advanced Setup and Troubleshooting
Client Web App:
Problem
- Login page loads but cannot go any further.
Check
- Make sure you are using the correct login details. These login details should be taken from the Company > People screen in Streamtime.
See Step 8. for more info.
- Make sure you have Streamtime 10v4 [8CA] installed and are running FileMaker Pro 10 on the client machine you are testing on. If you need to update your Streamtime database see instructions on how to do this here: Streamtime Self Update Instructions. Once you have the latest version of Streamtime installed. Re-activate your Streamtime by going to the Setup > Administration > Licensing screen and clicking on the “Sync” button. Once you have successfully re-activated Streamtime, try logging in again via the client web app.
- Try restarting the apache web server. On a standard Mac OS machine you can do this by de-selecting and re-selecting Web Sharing in your Sharing System Preferences. On a Mac XServe you can do this by clicking on the “Stop Web” button on the bottom left of the Systems Server Admin window. Click the “Start Web” button to start the Apache Web Server again.
iPhone App:
Problem
- Error message received when logging into Streamtime on the iphone app “Your current licence does not allow for iPhone Access. Please contact Streamtime for details.0″
Check
- Streamtime 10v4 [8CA] or later, as well as FileMaker Pro 10 or later must be installed on the client machine you are testing on. If you need to update your Streamtime database see instructions on how to do this here: Streamtime Self Update Instructions. Once you have the latest version of Streamtime installed. Re-activate your Streamtime by going to the Setup > Administration > Licensing screen and clicking on the “Sync” button. Once you have successfully reactivated Streamtime, try logging in again via the iphone app.
It is also possible, indeed desirable, to host these services from a different server URL than other websites hosted on the same machine. eg, if your company’s website is at http://www.example.com you could use http://streamtime.example.com for your clients to login. This is called a virtual-host and requires DNS and webserver changes that are beyond the scope of this document. Talk to your IT provider if you are unsure how to set this up.
If you’re having trouble making the server addons work, ensure you have applied the latest updates to FileMaker Server, and that you meet all requirements listed at the start of this document.
If you would like further assistance, professional support is available in New Zealand and Australia from Digital Fusion Limited and in Europe and the United Kingdom from Cordis Technologies . Please note that free support is not available for these products.
Errors
If you receive the following error:
401 No records match this set of find requests on line 20.
You will need to download the updated addon’s file here: addons.zip
home.php file can be found here: Macintosh HD>Library>WebServer>Documents>Clients>Views
Replace the home.php file with the home.php file in the addon’s folder.
Restart apache
Error Messages when using date() function
PHP has been upgraded to V5.3 and the Snow Leopard version doesn’t have a timezone set, this will give you errors when you use the date() function. To fix this go back to the “/etc” folder and open “PHP.ini.default”
Go to Line #997 and enter your timezone, here in the UK it’s Europe/London find your timezone.
Remove the semicolon and the line should read “date.timezone = yourtimezone”
Save this file as PHP.ini in the etc folder, restart the webserver and PHP is now all good to go.