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Streamtime Knowledge Base

Archive for the 'Troubleshooting' Category

Cannot search for Clients in popup window when creating a new job.

Friday, July 9th, 2010

If your default Job Number Format is set to "Custom Number with Client Code". Then when creating a new job in Streamtime you will be presented with a popup window to select your client from.

If you find that in this window you can not see a search box that you can enter text into, then [...]

Single User – Turn off Network Sharing error message

Friday, July 9th, 2010

If you are using Streamtime as a single user, you may sometimes recieve a "Network Sharing" error message when you login. Follow the steps below to stop this from happenning. Only do this if you are working on a single user setup of Streamtime.

In Streamtime go to Setup > Administration > Currency
Click on the "Turn [...]

Emailing a PDF from Streamtime creates an email with a black background

Wednesday, June 16th, 2010

This is an Apple Mail/Safari 5 issue, see Apple forum posting:
Update 29th July 2010: Apple has come out with an update to Safari that fixes the problem when emailing a PDF out of Streamtime
Script and Apple Mail, black background after Safari 5 update
Seems to have come about after installing the latest updaters of this software. [...]

Streamtime crashes after viewing Licensing screen

Friday, May 28th, 2010

Streamtime uses your default web browser’s embedded PDF viewer to load the terms and conditions in the licensing screen. To fix this issue we will have to take a look at your web browser software. This issue is most likely to occur with PC users.
If you are using Firefox as your default web browser here [...]

Why is my Quote/Invoice printing over multiple blank pages?

Monday, December 14th, 2009

If your printforms are printing over multiple pages where some of them either are blank or only have 1 line of information, an easy way to resolve this would be to restore your printforms file from a backup that was taken or saved before the change was made. See our knowledge base article for instructions [...]