Customer Testimonials
Melanie Clarke, Project Director, Hoyne Design
"Hoyne Design was a rapidly expanding creative agency looking for a more effective way to manage and track its jobs, expenses and revenue when it was referred to Particle Systems and their Streamtime product based on FileMaker Pro. Melanie Clarke, the company’s Project Director was anxious to find a system that would both meet her administrative needs and be a tool that the creative team would get value out of and find easy to use.
After extensive research and consultation with Particle Systems, Melanie was confident that Streamtime would be the ideal single program. She explained, “One of the most important factors was quoting and estimates. It was a huge selling point and bonus that we were able to work closely with Particle Systems to do extensive customisation of the Streamtime product to ensure we could generate client estimates – no matter how complicated – quickly and accurately.”
Melanie continued, “For example, using Streamtime the tender and order process has been simplified immensely. It’s even very easy to generate print quotes from competitive suppliers in order to give our customers multiple options quickly.”
Because the Streamtime product was created in close consultation with a creative agency, it has a natural affinity with the needs of the industry, which was an additional plus for Hoyne Design. Melanie said, “Streamtime intuitively understands the needs of our business. It’s set up correctly for the creative team so they genuinely don’t mind entering data and filling out timesheets. The only information they see is what’s relevant to them. It’s even customised to give them the correct role and charge out rate for each project.”
One of Melanie’s favourite features is the live reporting function, which Hoyne has also customised to easily see the information like sales figures by account manager, against total cost to the business, against the invoiced total and the percentage profitability. Melanie commented, “The constant updates mean we can flag where we are about to go over budget and raise the issue with the client. Our over servicing was reduced immediately and we continue to gain efficiency. The broad reporting capabilities also allow us to justify requests for additional budget with client.”
“The way in which Streamtime manages our FileMaker licences is also an advantage as we can rest assured that we get each of the upgrades to the core database as they happen throughout the year. This is absolutely crucial because it ensures that our systems are kept up to date and working to optimal efficiency,” she continued.
“The number one change I’ve seen in the business is efficiency. Streamtime has unburdened us from administration and allowed us to speed up our processes,” Melanie concluded. ""
Designlab Creative Director Kevin Davis
"From the start, Streamtime has been designer-friendly and easy to navigate. ‘Not only does everyone in the studio actually now use Streamtime but the Streamtime team are very easy to deal with, which we've found invaluable. ‘Being a busy small studio, keeping track of costings is vital, something which we found difficult with other solutions. Streamtime helps us track the workload from estimate to invoice. ‘Even after a few weeks Streamtime has become part of the whole studio’s daily routine. The account handlers love it and the creatives actually use it!""
iMagic Paul Fairbairn, Managing Director
"It has
made it really easy to distribute tasks around to the teams. Quoting is fast
and easy – we can tender a print job to 3 printers at once.
The staff love the system as it allows them a couple of ways to track their time
and materials. We are now capturing all our productive time.
The invoicing is integrated, which now means we can send (email) and invoice
as soon as the project is finished. This used to be left till the end of the
month for one person to organize, now the account managers can close jobs, review
the invoice and send immediately the job is finished."
Q Brand Agency
"Q began in 1994, with the purpose of creating a place which excelled in the product it produced. We offer a complete package of branding, creative strategy, design, advertising, marketing, account management, media placement, software/internet development, television production and new media solutions, all under one roof. Our team consists of surfers & musicians, would-be chefs & soccer fans.
We encourage growth & enjoyment outside of work as we realise our staff & their skills are our main asset. As a reflection of this, our clients are rewarded by dealing with individuals who are truly passionate about their work."
Streamtime hits the Top Ten
Streamtime scooped the Deloittes Fast 50 awards – held in October, 2008. Streamtime is a job tracking, production scheduling tool that creative companies use to track jobs and projects within their ...
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